FAQs

The stair lifts, regardless of it its straight or curved, is screwed down directly into the tread of the steps, it is a misconception that these lifts get mounted to the wall. Each home is different and depending on the age of the home and how it was constructed you never know the strength of the wall. Securing directly to the steps is the safest way.

No. Years ago, our product manufacturers made the switch over to having completely battery powered stairlifts. They run 100% on battery power, and the units are plugged in at all times, for charging purposes of those batteries. The main reason they made the switch to battery power was so in case of an emergency and the power goes out, the lift is still operational.

For best service life:

• Keep the rail channel clean and free of debris.
• Keep the battery charger plugged into a live outlet at all times.
• At least once a year, have the stairlift examined, cleaned and lubricated by a qualified, authorized Bruno dealer.

It depends on the make and model and configuration of the stair lift. For a standard straight stair lift, installation time can take between 1 and 2 hours. For a custom curve Bruno stair lift – depending on complexity of the lift – it can take between 3 and 4 hours.

Insurance does not cover stairlifts.

Standard straight rail units like the Bruno Elan, have a quick turnaround, as we keep these units in stock at all times and can install them within 1 to 5 business days after we complete the in-home assessment. The heavy-duty Bruno Elite SRE-2010 model (400lb capacity) requires a deposit to order equipment because these are not normal stocking items. The process from evaluation to installation can occur within 10 to 15 business days of receiving the deposit, lead times may vary with shipping. Please contact Paramount Living Aids for current lead time on custom curve and special-order models.

Battery life can vary on many things, weight of the consumer, how often the unit is used, making sure it is always charging when not being used, and other such factors.  Average battery life on a unit is anywhere from 2 to 4 years.

Stair lifts use what we call a trickle charge system, unlike scooters and other accessibility equipment where you have to plug in and charge at the end of each use, the stair lift stays plugged in at all times. When the unit moves it uses battery power, when returned to a charge point, it begins to slowly charge the batteries back to 100%. This pulls about the same amount of electric as an alarm clock. When the batteries reach fully charged, the unit internally turns the charger off. Again, the charger is always plugged in.